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| ER4100 'LOCK' https://the-checkout-tech.com/forums/viewtopic.php?f=6&t=54 |
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| Author: | annalinew [ Wed Sep 08, 2010 10:35 am ] |
| Post subject: | ER4100 'LOCK' |
For some reason the till has gone to LOCK, which is displated in the display. It wont respond to any buttons and i have changed till roll and ink....help |
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| Author: | c-tech [ Wed Sep 08, 2010 10:57 pm ] |
| Post subject: | Re: ER4100 'LOCK' |
Ah, the first time I had one of these, I had to look it up. It means the machine is locked because no one is logged in to use it. You will either have clerk/ cashier buttons near the mode key (push down ones) or a special metal bar type key that slots in the front of the machine, or a clerk sign on button on the keyboard somewhere (type a sign on code then press clerk). If you can't find the right method, let me know. |
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| Author: | annalinew [ Thu Sep 09, 2010 9:36 am ] |
| Post subject: | Re: ER4100 'LOCK' |
Thanks for your response but unfortunatley i still cant do anything with it! These tills are 18 years old and it has never happened before! It will not let me use any buttons, in any mode and i cant see anything in the manual. I do not have a key that fits in the keyhole in the front of the machine so maybe that is the problem!! But not sure how it could possibly have locked in the first place without a key!! |
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| Author: | c-tech [ Thu Sep 09, 2010 10:41 pm ] |
| Post subject: | Re: ER4100 'LOCK' |
That's okay. Firstly we need to find out which clerk system has been set, then we can change it if necessary. You will need a service key. check your metal mode keys and see if any of them can turn past PGM2 position. If not, let me know if one of them has MA written on it. |
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| Author: | annalinew [ Fri Sep 10, 2010 9:28 am ] |
| Post subject: | Re: ER4100 'LOCK' |
I do have a management key to set the modes with MA written on it, is that what you mean?! Thanks for your help! |
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| Author: | c-tech [ Sat Sep 11, 2010 2:14 am ] |
| Post subject: | Re: ER4100 'LOCK' |
I've sent you some more information. Check your messages |
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